In honor of Thanksgiving Day, November 25 & November 26, 2021, all our branches and offices will be closed. Please contact our call center at 877-784-5551 or access It`sMe247 for online services.

Coronavirus (COVID-19) Updates & Resources

We’re stronger together. Here’s how we’re helping you and what you can do to help.

How We Are Staying Here For YOU

During these unprecedented times, we will continue to provide you with vital financial services. We hope we can help minimize some of the anxiety and uncertainty you are no doubt facing.

In addition to adopting precautionary measures on office cleanliness, updating our business continuity response, and providing vulnerable staff the opportunity to work from home, we have also taken the following actions:

  • Our Municipal Center Branch is currently operating under normal business hours. To minimize lobby traffic and ensure you are served quickly, please consider making an appointment before visiting by emailing [email protected] Include your name, contact information, date and time of day preferred, and type of assistance you need.
  • Our Reeves Center Branch is temporarily closed.  However, you may use the ATM at this location to make deposits and withdrawals.
  • Due to its smaller footprint and high traffic levels, our ACCESO Branch has been closed since the state of health emergency was declared. ACCESO will not reopen until DC’s public health emergency is lifted.
  • We continue to closely monitor DC and federal government health advisories to remain compliant with all emergency measures and business requirements.  Please continue to watch this page for information on any resulting modifications.
    During these challenging times, we are operating on a rotating and reduced staffing capacity. Please be patient as we execute on our commitment to protect and advance your financial wellness.


If you need some short-term relief, we offer the option to skip your consumer loan payment for up to two months. Consumer loans include all loans except mortgages and credit cards.  Members can process a Skip-A-Pay request via ItsMe247 (online or mobile).

If you are unable to request Skip-a-Pay online, please complete this form and return to [email protected]. A loan Officer will be in touch to assist you with the process.

Eligible loans must have been current as of the beginning of March and you must be in good standing with the credit union.

Please note: Interest continues to accrue on the loan, and by skipping a payment, the loan’s final repayment is also extended beyond the original maturity date.

Pandemic Relief Loan

For members needing extra cash, we are offering a Pandemic Relief Loan with no payments or interest for the first 90 days. If you are able to repay the loan in full within the first 90 days, you pay no interest. You can borrow $1,000 for 12 months or $2,000 for 24 months.

If you borrow $1,000, repayment and interest begin on the 91st day at 6.99% APR, which equates to 9 monthly payments of approximately $117. If you borrow $2,000, repayment and interest begin on the 91st day at 8.99% APR, which equates to 21 monthly payments of approximately $102.

Apply online and be sure to select “Pandemic Relief Loan” from the drop-down menu. Select the amount ($1000 or $2000) and the corresponding term. To apply by phone, call 877-784-5551.

Mortgage Forbearance

Any member who needs assistance with the repayment of a real estate loan (first and second mortgages) should submit:

  • A Hardship Letter describing the financial circumstances surrounding the need and the number of months for which assistance will be needed
  • Proof of unemployment or a letter/notice from employer showing decreased work hours/income
  • Two most recent paystubs
  • 2019 tax returns (if already filed)

Please email your request to [email protected]. DC Credit Union will consider up to 90 days of payment relief.

Please note: Forbearance extends the final maturity of the mortgage. Escrows will continue to be due – for payments of insurance and real estate taxes. On loans serviced by a third party, a $50 fee may apply.

Financial Health Tips

Are you feeling anxious about your finances right now? You’re not alone!

In fact, a recent poll by USA Today found that Americans are currently more worried about their finances than their physical health.

We know that managing money and debt can be really stressful, and even more so while facing the tension and uncertainty of a global pandemic. It’s easy enough to fall behind during “normal” times, and even easier when facing income loss and job insecurity.

As we’re all taking precautions to protect our physical health, let’s apply that same preventive mentality to our financial health.

Here are five tips to get you started »

Additional Resources

DC Government Updates

Keep up to date on the coronavirus within the DC area.

Recovery Resources

Learn how to claim unemployment benefits and find out if you’re eligible.


A comprehensive list of FAQs about COVID-19.

Third Party Disclaimer

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