Coronavirus (COVID-19) Updates & Resources

We’re stronger together. Here’s how we’re helping you and what you can do to help.

How We Are Staying Here For YOU

During these unprecedented times, we will continue to provide you with vital financial services. We hope we can help minimize some of the anxiety and uncertainty you are no doubt facing.

In addition to adopting precautionary measures on office cleanliness, updating our business continuity response, and providing vulnerable staff the opportunity to work from home, we have also taken the following actions:

  • Our Reeves and Municipal Center Branches are currently open. We continue to closely monitor DC and federal government health advisories to remain compliant with all emergency measures and business requirements.
  • Due to its smaller footprint and high traffic levels, our ACCESO Branch is temporarily closed. When DC’s public health emergency is lifted in DC, ACCESO will reopen. At this time, we anticipate reopening on April 27th, but the date is subject to change.
  • VITA free tax preparation services have been suspended until further notice, and our Free Tax Prep Day on Saturday, March 28th is now canceled. As a reminder, the IRS and the District of Columbia have extended federal and state tax filings until July 15, 2020.

During these challenging times, we are operating on a rotating reduced staff capacity. Please be patient as we execute on our commitment to protect and advance your financial wellness.


If you need some short-term relief, we offer the option to skip your consumer loan payment for up to two months. Consumer loans include all loans except mortgages and credit cards.  Members can process a Skip-A-Pay request via ItsMe247 (online or mobile).

If you are unable to request Skip-a-Pay online, please complete this form and return to [email protected]. A loan Officer will be in touch to assist you with the process.

Eligible loans must have been current as of the beginning of March and you must be in good standing with the credit union.

Please note: Interest continues to accrue on the loan, and by skipping a payment, the loan’s final repayment is also extended beyond the original maturity date.

Pandemic Relief Loan

For members needing extra cash, we are offering a Pandemic Relief Loan with no payments or interest for the first 90 days. If you are able to repay the loan in full within the first 90 days, you pay no interest. You can borrow $1,000 for 12 months or $2,000 for 24 months.

If you borrow $1,000, repayment and interest begin on the 91st day at 6.99% APR, which equates to 9 monthly payments of approximately $117. If you borrow $2,000, repayment and interest begin on the 91st day at 8.99% APR, which equates to 21 monthly payments of approximately $102.

Apply online and be sure to select “Pandemic Relief Loan” from the drop-down menu. Select the amount ($1000 or $2000) and the corresponding term. To apply by phone, call 877-784-5551.

Additional Resources

DC Government Updates

Keep up to date on the coronavirus within the DC area.

Recovery Resources

Learn how to claim unemployment benefits and find out if you’re eligible.


A comprehensive list of FAQs about COVID-19.

Third Party Disclaimer

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