Contact Us

We're here for you. Reach out anytime.
Send an email
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Call us

Member Services/Main Number: 771-333-2038

  • ACCESO Branch: 202-797-3636
  • Mortgage Hotline: 855-621-5865
  • Loan Department:
  • Collections: 866-298-3156
  • CU * Talk: 800-860-5704 (credit union ID is 192)

Report a lost or stolen card

Lost or Stolen Visa® Debit/Check Card

888-241-2510
909-941-1398 (International)

Lost or Stolen Visa Credit Card
800-808-7230


Other ways to get in touch

Email us

We’re easy to reach and ready to help.

Visit us

We love to see our members in person!

Reach us by mail

Reeves Center
2000 14th Street NW
2nd Floor
Washington, DC 20009

Send us an email

Use this form to contact us by email. Please do not include personal identifying information such as your account number or social security number.

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Have an outstanding problem or inquiry concerning credit union matters?

The Supervisory Committee is responsible for overseeing the safety and soundness of the credit union by ensuring compliance with the Credit Union Act. If you have an unresolved or significant problem or inquiry related to the credit union, please contact us via writing:

Chairperson, DC Credit Union Supervisory Committee

P.O. Box 73588
Washington DC 20009

Or via email at [email protected]

Note: If writing us by postal mail, please do not send deposits, loan payments or other transactions to this address.

We work with our members to help you reclaim your credit.

Get the answers you're looking for

This post is also available in: Español (Spanish)

If you remember your username, enter that and hit “login”. Select “I forgot my password” and proceed to answer the security questions you set up. Can’t remember your answers? If you cannot enter the answers correctly, you will need to contact the credit union. After we verify your identity, we can reset your questions and password for you, then you will need to log in right away and set up new ones.

This post is also available in: Español (Spanish)

Thank you for letting us know! Keeping your mailing address up-to-date helps us keep in touch with important account information. Simply download and fill out our change of address form and email to [email protected]

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