COVID-19 & Pandemic Relief Support

During these unprecedented times, we will continue to provide you with vital financial services. We hope we can help minimize some of the anxiety and uncertainty you are no doubt facing. You can take advantage of all our remote banking options:

• Use your DC Credit Union debit card or credit card for purchases or ATM withdrawals
• Use online banking or download our mobile app to check balances, track transactions and pay bills
• Visit a shared branch location

And you can always reach us by:

• Telephone: 877-784-5551
• Live Chat
• Email: [email protected]

If you need to visit a branch, Our Municipal Center Branch is currently operating under normal business hours. To minimize lobby traffic and ensure you are served quickly, please consider making an appointment before visiting by emailing [email protected] Include your name, contact information, date and time of day preferred, and type of assistance you need. If you have a cough or flu symptoms, please refrain from visiting our branches in person.

If you have experienced lost income due to COVID-19, you may be eligible for mortgage forbearance, which allows you to stop making payments for up to 90 days. Any member who needs assistance with the repayment of a real estate loan (first and second mortgages) should submit:

• A Hardship Letter describing the financial circumstances surrounding the need and the number of months for which assistance will be needed
  Proof of unemployment or a letter/notice from employer showing decreased work hours/income
  Two most recent paystubs
  2019 tax returns (if already filed)

Please email your request to [email protected]. DC Credit Union will consider up to 90 days of payment relief.

Please note: Forbearance extends the final maturity of the mortgage. Escrows will continue to be due – for payments of insurance and real estate taxes. On loans serviced by a third party, a $50 fee may apply.

If you need some short-term relief, we offer the option to skip your consumer loan payment for up to two months. Consumer loans include all loans except mortgages and credit cards. Members can process a Skip-A-Pay request via ItsMe247 (online or mobile).

If you are unable to request Skip-a-Pay online, please complete this form and return to [email protected]. A loan Officer will be in touch to assist you with the process.

Eligible loans must have been current as of the beginning of March and you must be in good standing with the credit union.

Please note: Interest continues to accrue on the loan, and by skipping a payment, the loan’s final repayment is also extended beyond the original maturity date.